Not only that, but once a ticket is created, you can forward/discuss this with your respective agents, add notes, and much more. You can also respond to them directly from Freshdesk, which gets automatically updated in Playstore. It lets you fetch all your reviews and comments at specific user-defined time intervals and automatically creates Freshdesk tickets out of them on a single screen. Keep track of all your app reviews and comments in Playstore. A simple yet powerful integration that helps you be on top of your customers’ concerns and solve them as soon as they arise. If you have apps listed on the Google Playstore, this integration is tailor-made, keeping your challenges in mind. Want to get started right away? Let’s look at some well-known integrations which let you be where your customers already are: Playstore for Freshdesk Mint With our multi-channel customer support and integrations from the Freshworks Marketplace, you can ensure to stay on top of your customer’s queries and issues all the time. With over 50k customers actively using Freshdesk as their primary helpdesk software, you can ensure to provide a delightful service experience to your customers all the time.
Your one helpdesk for all your support channels. Whether it is social media channels, messaging applications, or other channels, you need to be where your customers are. With a multichannel service in place, your customer retention rate nearly increases by 90%! That is nearly double. Why restrict yourself to just one channel to provide a delightful customer experience? Your customers are scattered across multiple channels, researching before buying your product or service. With rising digitization and a nearly 100% penetration of mobile technologies across the globe, the way you interact with your customers is also changing. You have probably chosen a brand that has provided you with a wonderful buying or customer service experience using a multi-channel customer support strategy. Try to recall one brand which has given you a positive customer support experience while doing business with them.
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